Cellaware Technologies blog

Cellaware Included in Gartner® 2026 Coolest Vendor Innovations for Logistics and Fulfillment

Luke Hoffman — Sat, 12 Sep 2026 23:10:07 GMT

Cellaware Included in Gartner® 2026 Coolest Vendor Innovations for Logistics and Fulfillment

Luke Hoffman

Aug 7

2 min read

We are excited to share that Cellaware has been included in the 2026 Gartner® report, Coolest Vendor Innovations for Logistics and Fulfillment.

For our team, this recognition represents an important milestone in the growth of Cellaware and ChatWMS. We founded Cellaware with a straightforward belief:

Warehouse teams should be able to access and understand their operational data without waiting on complicated reports, technical resources, or lengthy development cycles.

ChatWMS was created to make that possible.

Making Warehouse Data More Accessible

Warehouse management systems contain an enormous amount of valuable operational information. However, accessing that information often requires specialized knowledge of the underlying database, reporting tools, or WMS configuration.

ChatWMS gives warehouse operators and leaders a conversational way to ask questions about their operations and receive answers directly from their WMS data. It is designed to help teams investigate issues, monitor performance, create reports, and make informed decisions more quickly.

Our goal has never been to replace the experience of warehouse professionals. It is to give those professionals better access to the information they need to do their jobs.

Built by Warehouse Operators

Cellaware was founded by people who have worked directly in warehouse operations. Our experience includes picking, loading, inventory management, safety, operations leadership, continuous improvement, and warehouse systems.

That experience continues to shape how we build ChatWMS.

We understand that warehouse technology must work in real operating environments. It must account for different customers, facilities, processes, WMS configurations, and levels of technical experience. Most importantly, it must provide practical value to the people making decisions every day.

Continuing to Build

We are proud of how far ChatWMS has come, but we still believe we are only beginning to explore what is possible.

As we continue to grow, we remain focused on:

Expanding support across warehouse management systems and data environments
Making operational data easier for warehouse teams to understand
Helping customers reduce their dependence on manually created reports
Providing responsible, secure, and transparent applications of AI
Building tools that solve practical problems for warehouse operators

We are grateful to our customers, partners, team members, and everyone who has supported Cellaware along the way. Their feedback, trust, and willingness to explore new ideas have played an essential role in the development of ChatWMS.

In our opinion being included in this Gartner research is an exciting milestone for our company. More importantly, it strengthens our commitment to building technology that makes warehouse intelligence more accessible to the people who need it most.

Learn more about the Gartner research.

Learn more about ChatWMS or request a demonstration.

Gartner Disclaimer Gartner, 24 July 2026, Coolest Vendor Innovations for Logistics and Fulfillment, Federica Stufano, Matthew Beckett, David Gonzalez, Vicky Forman, Simon Tunstall, Brian Whitlock

COOL VENDORS is a trademark of Gartner Inc. and its affiliates. Gartner does not endorse any company, vendor, product, or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Two Years of ChatWMS!

Daniel Glass — Sat, 12 Sep 2026 23:10:05 GMT

Two Years of ChatWMS!

Daniel Glass

Jul 31, 2025

6 min read

Cellaware's flagship product is the star of the show in this special edition blog, so let's take a look back over the last 2 years with ChatWMS!

Happy Birthday ChatWMS!

What is ChatWMS?

Have a conversation with your WMS.

ChatWMS is a natural language interface for your warehouse management system developed by Cellaware Technologies. By leveraging common interfaces like chat, ChatWMS bridges the gap between technical understanding and operational leadership. This allows you to have a conversation with your WMS in real-time. Our application eliminates the need for a middle person and provides unprecedented access to your operational data. The mission of ChatWMS is to empower your operations leadership by giving them the ability to interact directly with the data through natural language.

ChatWMS leverages generative AI to provide a natural language interface for your WMS data. No special skills required! If you know how to ask a question, you can get the data you need.

The Evolution of ChatWMS

July 2023

ChatWMS came to life in July 2023, inspired largely by Danny and Luke's experience in warehouse operations.

"As I became more interested in these systems, I was eventually introduced to SQL. SQL (structured query language) provides a means in which to query and manipulate data in a database. A byproduct of a warehouse management system is data -- and lots of it.

Knowing how to retrieve and analyze this data is a very good skill to have. I was soon able to answer questions that I never even knew to ask.

This experience is the inspiration for our new product: ChatWMS."

-Danny Glass

ChatWMS empowers operations leaders whether they know SQL or not. You no longer need to be an SQL expert to answer questions about your warehouse data. Instead, you can just have a conversation.

Have a conversation with your WMS.

August 2023

ChatWMS received a refresh with a new logo!

It simply shows the essence of a chat bubble and the name - we don't want you to forget it!

September 2023

Multi-Language support was added to the application. In such a diverse industry it was important to be able to communicate in different languages.

October 2023

ChatWMS got a whole new user interface update! These changes were made to provide a better and more well-rounded user experience. The Dashboard, Documentation, and Playground features were also added to the application.

April 2024

Six new features were added to ChatWMS! The Progress Bar, Review, Query, Filters, Usage Dashboard, and Data Selector are all features meant to further enhance user experience.

July 2024

ChatWMS became usable on any device and any platform - from computer, to tablet, to mobile! We made it even more user friendly to be able to work anywhere in your warehouse.

We also began finalizing the plans our first ChatWMS pilot!

November 2024

Danny Glass was on site to help launch the first ChatWMS Pilot!

A refresh timer feature was added to dashboards in order to keep information up-to-date. In addition, we created new usage summary dashboard widgets, along with other small details that we noticed were needed to enhance the user experience and elevate the look of ChatWMS. We also added a requirement to select the system context before sending a question in Chat.

January 2025

A new year calls for reflection and new features! We introduced dashboard filters and datagrid improvements.

"2024 has been such a great year for Cellaware and ChatWMS. We went from being an idea that we knew deep down in our core could help people in warehousing, to actually seeing it help people in a warehouse. We launched our first pilot and received awesome feedback from our user base that helped us expand and improve ChatWMS. We built great relationships this year with some awesome people and companies, gaining valuable insights into both our company and the future of our industry. 2025 is going to be such a great year for Cellaware as we continue to implement and grow ChatWMS."

-Luke Hoffman

February 2025

ChatWMS was showcased at Manifest in Las Vegas by our Co-Founders Luke Hoffman and Danny Glass. They love any moment where they can show the power of ChatWMS!

April 2025

ChatWMS had a massive upgrade! The new additions included a developer portal, configuration portal, data and widget creation within the Chat feature, large language model upgrades, and interface improvements.

May 2025

Finally, after an exciting few months of a successful pilot, we were able to announce our new ChatWMS customer - Kenco Group!

4+ warehouses

4,000+ questions

100+ users

Kenco Group has really helped us to shape and make ChatWMS even better. It is exciting to continue to grow and work with such an innovative company.

June 2025

Another exciting feature was added to ChatWMS - Alerts and Notifications!

July 2025

We have continued to make interface, Datagrid functionality, and system context enhancements and improvements. There is so much passion and heart that has gone into continuing to make ChatWMS better.

We recently announced our exclusive ChatWMS reseller partnership with Prime Horizon Group! With a proven track record of transforming warehouse operations, PHG is the perfect partner to help expand our global reach. We are so excited to see where this partnership will take ChatWMS!

The current stats are in:

2 years

2 partnerships/customers

6+ warehouses

5,000+ questions asked

110+ users

400+ active widgets

So much detail, time, and passion has gone into the betterment of ChatWMS. These highlights have been key parts to making ChatWMS what it is today.

Stay tuned - ChatWMS has big plans for the future of your warehouse operations!

"ChatWMS has been a GAME-CHANGER for our site, allowing us to work smarter, react faster, and drive operations efficiency." - Kenco 3PL Site Leader

The Value of ChatWMS

"The value of ChatWMS is in making your warehouse smarter. A smarter warehouse in my opinion, is a more efficient warehouse. How many times has action been delayed by data because you had to wait on the technical expert to run a report or wait on a report that has been created to refresh? PowerBI for instance has a minimum refresh time of 30 minutes. In my past experience with the largest logistics company in the world, their go-to BI application had a minimum refresh of 10 minutes. So much can happen in a warehouse in 10 minutes! This assumes that you already have the report developed. What if you don't? Do you have a resource that can develop it? How complex is it? All of these factors waste valuable time and money on insights. ChatWMS gives you that data at your fingertips when you need it, not when it's convenient for a system to update or a person to create a report."

-Luke Hoffman

Favorite Feature of ChatWMS

"It is hard to pick something over the Chat feature. The feeling of having a conversation with your WMS is pretty cool. However, I would have to say that the Dashboard feature is my favorite. We built Chat first -- which makes sense. Using LLMs? Build a chatbot.

There are a couple of components in a ChatWMS interaction. The question, the intermediate steps, and the answer. In chat, you just see the question and the answer. We quickly realized that we could do more with the intermediate steps. Depending on how generic they are, they can be saved and revisited later. This means that you do not have to necessarily ask the same question twice. If you saved the intermediate steps, you could just refresh the answer.

This led to the Dashboard idea. We can save the intermediate steps and associate a visualization to it. You can create as many of these as you want, and you can view them whenever you please. It is similar to any other business intelligence application, but with one very important difference - You don't need to know how to code or how to configure complex dashboards. You just need to describe what you want to see."

-Danny Glass

Let's Chat!

Want to learn more about Cellaware and ChatWMS?

Feel free to reach out to us at info@cellawaretech.com

head to our website at https://www.cellaware.com

You can also find us on LinkedIn!

https://www.linkedin.com/company/cellaware-technologies

Daniel (Danny) Glass

https://www.linkedin.com/in/daniel-glass-b56aa08a/

Luke Hoffman

https://www.linkedin.com/in/lukhoffm/

Return on Investment of ChatWMS

Daniel Glass — Sat, 12 Sep 2026 23:10:02 GMT

Return on Investment of ChatWMS

Daniel Glass

Aug 19, 2024

2 min read

By Daniel Glass

Originally posted from LinkedIn

I often get asked about the Return on Investment (ROI) of ChatWMS. ROI is a very important consideration when thinking about any solution -- especially one that leverages LLM technology. What measurable effect will it have on your organization? To be honest, there are not many examples of practical LLM solutions. Everybody recognizes the opportunities with them, but going from a cool proof-of-concept to a production-ready application is more elusive.

We created ChatWMS based on our own experiences. Once we learned the skills to interact with our data directly, we found that we could answer questions that we didn’t even know to ask before. We began to get answers to our questions more quickly. Our ability to make data-driven decisions improved, and the operation improved as a result. But most importantly, it empowered us to think about things differently. We went from only being able to see the operation from the floor, to seeing it from the mezzanine.

When talking about the ROI with ChatWMS, I like to relate it to the ROI that I experienced:

- Immediate efficiency boost for direct ChatWMS users

- Increase in data-driven decision-making and sweeping operational benefits

- Fundamental decision-making and problem-solving change

Let's walk through each of these points.

The most immediate effect from ChatWMS is an efficiency boost to all direct ChatWMS users. You can interact with ChatWMS from any device and from anywhere. Cellaware Technologies alluded to this in a previous post about seeing a pallet sticking out into the aisle. Want to know who the last person was to interact with that location? Just ask ChatWMS from your phone or tablet. The time you would've spent walking back to your desk and searching for this information in the WMS can now be used to do something else. Just about every request for WMS data can now be resolved by simply asking ChatWMS. This gives you a lot of time back in your day.

It will not take long before ChatWMS will start to benefit your overall operations.

Your frontline leaders will be empowered to make more data-driven decisions. Did you ever wonder which customer is causing you to case pick the most?

Or which supplier's receipts result in the most OS&Ds?

Getting answers to these questions could lead to insights and ideas on how to improve operations. You don’t have to wait for somebody to create a report anymore -- you can just ask ChatWMS.

The most important impact of ChatWMS is the effect on your organization.

Your frontline leaders are closer to and more knowledgeable about the operation than anybody else. With ChatWMS, they can combine their experience and intuitions with real data. This will enable a smarter operation - one that can take more ownership in identifying problems, finding solutions, and facilitating continuous improvement initiatives.